Refund Policy

The 24-hour window

Refunds are available only within the first 24 hours of a purchase or the start of a new subscription period. After 24 hours, the payment is final and non-refundable, subject to any mandatory statutory rights.

How to request a refund

Contact support@traderdeskglobal.com from the email address associated with your account within that window. Include the subscription and payment reference, if available. Never include your password or complete card details.

Cancellation and continued access

Cancel your subscription from the Subscription page to stop future renewals. Unless a refund changes the membership, access remains available until the end of the paid billing period. Cancellation alone does not request a refund.

Related terms

This policy is part of the Terms of Service. Mandatory consumer protections continue to apply. The policy should be reviewed by qualified counsel for the jurisdictions in which memberships are sold.